Honolulu Volkswagen & Audi Repair

Working Hours
Mon - Fri: 8:00 AM - 5:30 PM
Sat: 8:00 AM - 3:00 PM
5

Had my S4 towed in here in pieces and within about a week had her back and running stronger than before. They didn't push me to repair extra things and told me about things I'll need to replace in the future even though I was supposed to be moving back to the mainland. Communication was great as well. I'll definitely be bringing my Audi back to Wrench Werks. Thanks!

5

Another great service for my 2007 Audi A4 3.0L Cabrio at Wrench Werks. Oil change and rotate tires for a very reasonable price. Thanks!

5

The stubborn 'check engine light of doom' reared its ugly head once again, but service was postponed because it was directly related to Audi's horrible B7 platform Turbo design. However, the 'EPC light of oh ****!' burst out of the dash like a supernova. A turtle could have traveled down Ala Moana Blvd. faster than my car. Generally, the EPC light turns off after a restart, but it didn't this time. Panicked, I immediately called Barbara hoping Honolulu's "finest" wouldn't cite me for using my cell phone with the key still in the ignition. Barbara scheduled an appointment for me to take the car into WW the next morning. Thankfully, the hellacious EPC light turned off after waiting 15 minutes and I was able to park Ms. A4 in a safe place. The Next Two Days: WW immediately identified issues by checking Ms. A4's Deutschetechniksupercomputer, recommended appropriate service, and performed a requested routine oil change. Unfortunately, WW had to babysit Ms. A4 overnight because I was no longer in Honolulu. I picked up Ms. A4 the next morning and WW helped me prioritize future service visits, ordered parts, and scheduled a future appointment to address priority No. 1. It was your typical mid-day in paradise where AC was definitely needed, but it was kaputt. Ironic because Ms. A4 was blowing air almost as cold as the summit of Mauna Kea on a summer's day on the morning I dropped it off. I called WW, left a message, and took Ms. A4 back to the shop without an appointment later that afternoon. The technician checked der Deutschetechniksupercomputer once again, but the solution was much more simple than that. WW fixed the problem, on the spot, no questions asked, kostenlos. Patience is a virtue. A special mahalo to Barbara, Rod, Frank and Lance for their continued "service with aloha".

5

This place is great, I refuse to take my car anywhere else! Especially with the VIP package, it's totally worth it! Oh and don't forget about the awesome customer service!

5

UPDATE The owner called me and provided me a professional customer service. I believe that the misunderstanding was caused by lower position worker. Every business have one or two employees that are not qualified for the job, but that does not mean that whole business is bad. In this case, I felt that owner is very professional and willing to take care and help his customers, like he helped me. Had a very good experience in the end. Overall 5 stars.

5

I love the guys at wrench werks! Great customer service! They have serviced all my audi's and never had an issue, for 7 years! This company will listen to you, make recommendations but won't take advantage, it's up to you for maintenance of your car! I love this company!! My Audi will never go to another shop! Thank you to Rod, Brian, Marc, Lance, Aaron and Barbara, you guys are da best!!

5

The local VW dealer referred me to Wrench Werks since it would be a 2 week wait to get in with them. So I called and they were able to get me in the following day! Great customer service and they gave me a detailed report of what else could be fixed at a later time.

4

Great personable and efficient VW mechanics! I was able to get my oil n filter change as well as my safety check done on @ two hours! Previous shop took four hours and another 30 minutes for the same tasks! Cost was competitive. See Brian!

4

Super nice and helpful front desk guy. But just wanted an AC diagnosis. Cost $150 and took a couple hours. Was told: bad compressor. Went to Mikes for a second opinion, took 3 minutes and was FREE. Was told : bad compressor. Wish I had skipped this place and saved my $150

5

Ok. So my original battery since 2007 just died, and WW's towing partner, Saigon Towing, just towed me from work to WW (towing included in the VIP package I purchased at the beginning of this year). They're replacing my battery now, and I'll be good to go. What a relief to have WW! I'm truly grateful for them!

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