Honolulu Volkswagen & Audi Repair

Called day of at opening time for an alignment and wheel balance on my Mustang. I was told I could drop my car off in the morning and it would be ready by the late afternoon. This worked with my schedule perfectly so I went ahead with it. I’m familiar with WW and understood they work on Euros but I know alignments and wheels are universal so I’m glad they took my vehicle. Rachel the service advisor was very friendly and explained everything to me in depth. She kept in contact with and updated me. I’m unsure of the techs name who did my alignment, but it was spot on, and my wheel balance was off as I predicted and it was fixed. Vehicle was kept clean with seat covers and floor mats, and returned damage free. This is not your hole in the wall shop. Everything was extremely professional, organized, clean. This is what you would expect from a high end dealership. Prices were on par with what should be expected for the services that I required. Many shops may charge less, but that comes with a different atmosphere and perhaps less quality. I can only speak to the service that I required and received and it was top of the line.

My experience here has always been top notch. The team is very helpful and knowledgeable. My go to Mechanic there is Dana. He’s the best.

The staff here are incredibly professional, patient, and helpful. They worked with me through multiple reschedulings, a no-show on my part, and coordinating a night time drop off. In particular, Barbara, went above and beyond in helping break down cost, repairs needed, and splitting payments over different cards to accommodate me - She offered multiple times to help coordinate a rental as well. Her kindness and attitude made a huge difference in my day. This all happened before the repairs were completed, which are in progress, so I look forward to completing a follow-up review on the incredible work the rest of the shop does.

Friendly staff, knowledgeable, great communication, quick maintenance / repairs, clean facility. I recommend this business for all your Volkswagen needs.

Friendly expertise, comfortable and respectful with real time updates through text messages. Met my expectations, shop was clean and orderly, well managed operation! Service tech was thorough

Wrench Works is a top notch and professional business. Their service advisor Tanya is great, providing timely service updates and makes sure that customers are taken care of care of and appreciated.

Very satisfied with the services performed on the car - very clean shop and work area. My service advisor Tanya was amazing; she obviously really cares about the customer. Her attitude was so positive and friendly coupled with her expert knowledge and professionalism totally made it a really positive experience for me...thanks to all.

Very helpful. Great service. Barbara is very Professional and has great Customer service.

Outstanding customer service, truly the best in Hawaii! They did an amazing job working on my Audi, with care and expertise you can trust. Prices are very reasonable compared to others, and the quality of service is unmatched. Highly recommend to anyone looking for the best!”

Great communication and awesome service. Coordinated everything with Tanya and she is very professional and understanding. Highly recommended