The easy plus for Wrench Werks is that they provide way better service than Audi Honolulu. I believe Audi gets most of their business from people who bought their cars there and sign up for service contracts for "convenience". If any of those customers shopped around, they'd realize how much they're overspending for IN-convenience at Audi (terrible communication, lack of mechanic skills, slow repairs, etc.) At Wrench Werks, the two agents I spoke with, Tanya and Barbara, were very professional and clearly explained what I needed to know. This is another thing in which there is no comparison, versus the unprofessional and insincere communication from most Audi service reps and managers. Sorry if this review sounds more like a rant against Audi Honolulu, but it's true: Wrench Werks is infinitely better than the other guys!