Hi everyone, I’m giving these guys a 5 because they really deserve it. ( higher if could). I have been going to them since they started off in kakaako, when it was called volksGerman and I had my first Jetta. Yes some of the techs are not with them anymore and some management have changed, but the ones left they still give good customer service, they really are honest esp Barbara and rod... they have a good working relationship with their techs, they are very easy to approach. I have on several occasion had my Jetta (both) konk out on me at the worst time. Real emergency they’ll take the car in. Before they start they give estimates that are fair...now you have a VW you gonna have to pay the price for driving a foreign car, and I love VW! This last major fix on my Jetta 2006 was a major one, I should have listened to the recommendation about getting things fix earlier but I didn’t and waited too long.The new place is not bad...if it wasn’t for this pandemic you could wait upstairs, if you wanted to. When it comes to cars or just about anything else.. you get for what you pay for! This is the place to repair your VW.