Honolulu Volkswagen & Audi Repair

Working Hours
Mon - Fri: 8:00 AM - 5:30 PM
Sat: 8:00 AM - 3:00 PM
5

Starting this by saying the customer service here is EXCELLENT. Popped into Wrench Werks last week in hopes that they could fix my airbag sensor on my Mazda, so I could get a safety check, so I could renew my registration for November. Yep, always how it is for cars. They told me they didn't specialize in Mazda but I could bring my car in and they could see if their diagnostics would work on the airbag, to make sure it was just the sensor acting up and not something bigger. I agreed since they could take me in right away and time was of the essence. They are located near Fresh Cafe (the next street over actually) and it was pretty easy to find. Lots of tint and car repair places, so just keep an eye out for their sign and address. When I got there, I was greeted very warmly by two of their employees (whose names I can't remember, I do apologize!) and taken in. They got my information down and said they would be in contact. Unfortunately, when they called they said their diagnostics didn't work so I would have to take my car into a Mazda dealer, but they weren't going to charge me for my visit. When I picked up the car, they informed me that they did a complimentary walk around. They said my car should be fine for the safety check once I fixed my airbag, and to just make sure I changed out my windshield wipers because they were getting a little worn. Also told me to check my brakes in about six months to be safe. I was happily surprised at the extra service and expressed my gratitude, asking if they were sure I didn't need to pay anything, which they said I didn't. Upon leaving, they told me I could come back for my basic car repairs and tuneups and apologized that they couldn't do anything about the airbag. One last note! As I was writing this review, they just called to check up on me and make sure I was able to get my car into a dealership (my car was dropped off today) and take care of the airbag. Again, EXCELLENT customer service! I am definitely sold on Wrench Werks! Thank you so much for your hospitality!

4

Went in 1st time since car was serviced here by prior owner since 2008. Got oil change ok. Staff seems straightforward. Not a far walk from Ward Warehouses so I didn't need cab. They said they have a form when it comes to license plate frame being changed out or not...so I was happy.

4

This was by far the worst place I have ever been to. I was quoted one rate I get my car fixed then they try charging me another price. When I tried telling them that wasn't what they quoted me the manager started talking down to me like I was an idiot. I found out they tried adding in additional fees that were not in the quote. Then he asked me what I wanted him to do I said take off these charges I never agreed to. Then he says "show me where I made the mistake". Eventually he took off 40 of the 100 above the quote. Then tried to claim they were losing money on the deal. All in all it cost me 1000 to fix 5 lights and a broken air bag sensor. I would never go to this place. So since I posted this I was contacted by Ron and asked what happened. After I explained the situation he told me this is not the way wrench works does business and apologized for the incident then refunded my money so that I was charged what I was quoted. Ron treated me with aloha and I really appreciated it. I still wish this initial disagreement never happened but they did a great job handling it afterwards.

5

Outstanding reliable service.

5

I have been getting work done on my car with Wrench Werks and great things to say about them. Aaron always makes sure that I am informed about what repairs are being done and the mechanics, especially Dana. They go the extra mile to make sure that I am happy and take care of the little things that matter. Their costs are fair especially when you take a look at what the dealership (hardly a dealer, more of a stealer) is charging. Especially now with my experience with the other place, they have my full trust and I look forward to continuing to do business with them in the future.

4

I have a teenage VW Jetta, and has been taking her to Wrench for services for the past six years. Over all I must say they are quite on top of their knowledge and customer services. I have been a returning customer, and knowing that their technicians are quite stable because the same person, Dana, has been working on my 1997 Jetta and knowing it inside out. My five-speed is having lots of power uphill through Pali tunnel on fourth gear with smooth ride. I am a happy customer and if you want to keep you car fit, please learn about your own car, and read your car's manuel. As of now, all other places has been messing up with my Jetta, even if it's a little more money, I will still bring it to Wrench for an oil change.

4

Wrench Werks was seriously a God send. I couldn't find anyone who could fix the problem with my VW's computer, but they diagnosed the problem and fixed it by the next morning. I can finally start the engine and hear that pretty purr coming from it again! I'm so happy. Getting an appointment was fast and service was so friendly. My car still needs more work, so I will definitely be giving these guys repeat business.

4

With all the business WrenchWerks has been getting from me lately, I figure its about time to write up a review. At the time, I was recently fresh out of my factory warranty period for my 2009 GTI and was looking for a good auto shop to take care of a quick oil change. WrenchWerks came highly recommended by a couple fellow VW owners that I knew and I immediately made an appointment. First visit. The oil change went well. They took care of the job quick and for a good price. They even reminded me that I was due for a 40k mile maintenance in a couple months. Great. Go ahead and schedule me for that. However, a couple weeks after my oil change, I noticed a Check Engine Light on my dashboard and immediately made an appointment through WrenchWerks.com's painfully slow online appointment system. Second visit. When the appointment day came, I happily drop my car off and they give me an estimate for maintenance. But wait, wasn't that scheduled for another month? Might as well take care of it now, but please look into that Check Engine Light as I'd think that to be more of a priority. I drop the money to take care of the maintenance a bit earlier than planned but disappointed to learn that the Check Engine Light was being shot off due to an engine issue (surprise!) and it would have to be taken back for another diagnosis. Oh. You mean I have to bring in my car again for an issue that I wanted to get checked out for in the first place? *grumble* Sure. Third visit. Car gets dropped off. I get a call from the shop saying they need to look into the issue further. My car needs to be kept overnight. Minor inconvenience. Sure. I'll live with it. I'm just glad to know that my car's getting fixed up. Next day. The shop calls me saying they need to order a part, but assures me my car should be drivable until the part comes in. Great. Sure, let's get this baby fixed and that dreaded Check Engine Light off. A week passes. The part comes in. An appointment is made. Car is brought in. Part is installed. But they find that I need to bring in the car AGAIN as the intake manifold needs to be replaced and my engine flushed. Ok. Wait. How did they not see this prior? That part is going to be almost $500 plus labor? Ok ok, I want my car to last me a good while so let's get the issue taken care of and get that part ordered. Here's my credit card. At this point, I've been to their shop over 4 times in the past couple months. I find (rather lately to be honest) that the engine issues can still be covered under a separate warranty. I had read other reviews stating that service reps made inquiries to check if things can be covered under warranty. None of that. Let's cancel that unneeded part order, I'll get it done with my car's dealership and save me a chunk of money. 20% Restocking Fee? That's a shame. I guess about $80 is better off than paying the potential $800 you were going to charge me on a job that I could have gotten taken care of under warranty. I dealt with it because I'm not the type of customer to hassle a small businesses, but totally willing to share my experience to give others a heads up. UPDATE: Just to append to this novel: Gina, a customer service rep gave me a call several days later to sort out this whole ordeal. They ended up really taking care of me in the end by refunding the restocking fee AND going the extra mile of comping the initial Check Engine Light session. They even tossed in my safety check for free. A total 180° perception change, and I'm thankful.

5

Had trouble with my AC on my MB and mechanics could not fix problem, but Rod was helpful enuf to send it out to another shop to have them fix it. Came back totally fixed because I need AC for my medical condition. Thank you for your excellent service.

5

I take my beetle to Wrench Werks and am extremely satisfied. This is my second vw that I have taken there. Everyone there is polite and professional. They have always performed the service I need correctly and on time. They even follow up with a phone call to see whether I was satisfied. Only a company that is confident in their service will do this. Aaron is always on top of the work being performed. I am happy that I have a quality independent shop to take my vws to.

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