Honolulu Volkswagen & Audi Repair

happy with your performance

Always 5 stars, always excellent work & service. Been coming here 15 years or more, always top notch, great workers, I trust them totally, to me they’re the best you’ll find.

Barbara and Rod met and greeted me for my Saturday post purchase evaluation of a Jetta I bought the previous weekend. I heard about Wrench Werks from a flyer I found on my windshield parked at the Sam's Walmart parking structure at Keeaumoku a few days before. Rod had been leaving them on VW's for a 10% discount. Checked them out on Yelp and they reviewed consistently high. I wasn't disappointed the shop was impeccably clean and the thoroughness of the inspection produced a list of recommended services that should be taken care of withn the next 3, 6 and 12 months. This helps me to prioritize and budget the repairs. I plan to go back soon to get the first couple of items addressed using their 15% discount for 4th of July. summer promotion

Absolutely wonderful service! Honest, timely, and very professional! Will recommend to all my friends and will absolutely be back for any maintenance needs

Great Service though when asking about aftermarket parts, such as clutch or suspension, they were in a slight attempt to use only Volkswagen genuine parts. The problem I have with the Volkswagen OEM parts is that they are highly marked up prices in comparison to the well known aftermarket parts scene that is so much better and a lot of times lighter in weight while the strength of the parts are equal if not better quality than OEM at an equal of lower price range So this takes more convincing arguments and reseached proof on my part even though it is what me, the customer wants! So unless you do your homework for any aftermarket parts, and understand the differences, they might try to convince you to pay for the more expensive OEM parts! As for labor, labor is what truly hits you in the pocketbook, as everywhere labor is expensive!

I've been taking my vehicles to wrench werks for years. Reasonably priced, honest, personal service & timely. I really appreciate the extra time they take to explain the repairs to "my" understanding and when I don't they most always invite into the shop and show me!

I highly recommend Wrench Werks if you're looking for a company that really knows their Volkswagen and Audi vehicles. Barbara, with her sunny disposition, caring and understanding nature really made my terrible situation into something not too terrible. At the time, I had already given up and didn't care anymore (you know that feeling?), and I just wanted someone to take the reins and take care of my car issues for me -- Barbara did just that. She took my situation, analyzed how to save me money while arranging the best solution within an appropriate timeline. She really took care of me and we had just met! She told me about their financing options, their programs to save money, and even provided other companies that would help me with issues that they couldn't fix. Actually everyone that I spoke with at Wrench Works were really kind, courteous, and professional, but Barbara was the best :) As a customer, I felt valued.

Thank you Wrench Works for working on my Q7! Barbara and Reiko were great to work with, good customer service! The only downfall is the time it took for parts to arrive but being that we live on an island I guess it's a given. Other than that I'm very pleased with the work!

They took care of my car right away and started working on it too right away. They would let you know if there's other problems that needs to be addressed. They check things out and test various things before working on your car. Very busy on the weekend and I was happy they took care of me.

They take care of my Audi like it was their own vehicle. I especially appreciate the reminder calls when my routine service and safety check are due, makes it very convenient for me to schedule an appointment to get it done. Especially since I’m pretty irresponsible at tracking it on my own! I also bring my wife’s BMW here for routine servicing because we enjoy working with them so much. So FYI not just for VW/Audi! Have had emergent issues appear with my car, drove in with little to no heads up to them, and they made time to fit me in and make sure I was back on the road as soon as possible. They offer convenient day-before drop off so I can make arrangements to get to work the next day and not have to take off just to drop the car off. Quick turnaround times. They also have good “bedside manner” when letting us know how much repairs will cost (even though any euro car owner should know what they’re getting into when they buy one). Highly recommended.