Honolulu Volkswagen & Audi Repair

Outstanding reliable service.

I have been getting work done on my car with Wrench Werks and great things to say about them. Aaron always makes sure that I am informed about what repairs are being done and the mechanics, especially Dana. They go the extra mile to make sure that I am happy and take care of the little things that matter. Their costs are fair especially when you take a look at what the dealership (hardly a dealer, more of a stealer) is charging. Especially now with my experience with the other place, they have my full trust and I look forward to continuing to do business with them in the future.

I have a teenage VW Jetta, and has been taking her to Wrench for services for the past six years. Over all I must say they are quite on top of their knowledge and customer services. I have been a returning customer, and knowing that their technicians are quite stable because the same person, Dana, has been working on my 1997 Jetta and knowing it inside out. My five-speed is having lots of power uphill through Pali tunnel on fourth gear with smooth ride. I am a happy customer and if you want to keep you car fit, please learn about your own car, and read your car's manuel. As of now, all other places has been messing up with my Jetta, even if it's a little more money, I will still bring it to Wrench for an oil change.

Wrench Werks was seriously a God send. I couldn't find anyone who could fix the problem with my VW's computer, but they diagnosed the problem and fixed it by the next morning. I can finally start the engine and hear that pretty purr coming from it again! I'm so happy. Getting an appointment was fast and service was so friendly. My car still needs more work, so I will definitely be giving these guys repeat business.

With all the business WrenchWerks has been getting from me lately, I figure its about time to write up a review. At the time, I was recently fresh out of my factory warranty period for my 2009 GTI and was looking for a good auto shop to take care of a quick oil change. WrenchWerks came highly recommended by a couple fellow VW owners that I knew and I immediately made an appointment. First visit. The oil change went well. They took care of the job quick and for a good price. They even reminded me that I was due for a 40k mile maintenance in a couple months. Great. Go ahead and schedule me for that. However, a couple weeks after my oil change, I noticed a Check Engine Light on my dashboard and immediately made an appointment through WrenchWerks.com's painfully slow online appointment system. Second visit. When the appointment day came, I happily drop my car off and they give me an estimate for maintenance. But wait, wasn't that scheduled for another month? Might as well take care of it now, but please look into that Check Engine Light as I'd think that to be more of a priority. I drop the money to take care of the maintenance a bit earlier than planned but disappointed to learn that the Check Engine Light was being shot off due to an engine issue (surprise!) and it would have to be taken back for another diagnosis. Oh. You mean I have to bring in my car again for an issue that I wanted to get checked out for in the first place? *grumble* Sure. Third visit. Car gets dropped off. I get a call from the shop saying they need to look into the issue further. My car needs to be kept overnight. Minor inconvenience. Sure. I'll live with it. I'm just glad to know that my car's getting fixed up. Next day. The shop calls me saying they need to order a part, but assures me my car should be drivable until the part comes in. Great. Sure, let's get this baby fixed and that dreaded Check Engine Light off. A week passes. The part comes in. An appointment is made. Car is brought in. Part is installed. But they find that I need to bring in the car AGAIN as the intake manifold needs to be replaced and my engine flushed. Ok. Wait. How did they not see this prior? That part is going to be almost $500 plus labor? Ok ok, I want my car to last me a good while so let's get the issue taken care of and get that part ordered. Here's my credit card. At this point, I've been to their shop over 4 times in the past couple months. I find (rather lately to be honest) that the engine issues can still be covered under a separate warranty. I had read other reviews stating that service reps made inquiries to check if things can be covered under warranty. None of that. Let's cancel that unneeded part order, I'll get it done with my car's dealership and save me a chunk of money. 20% Restocking Fee? That's a shame. I guess about $80 is better off than paying the potential $800 you were going to charge me on a job that I could have gotten taken care of under warranty. I dealt with it because I'm not the type of customer to hassle a small businesses, but totally willing to share my experience to give others a heads up. UPDATE: Just to append to this novel: Gina, a customer service rep gave me a call several days later to sort out this whole ordeal. They ended up really taking care of me in the end by refunding the restocking fee AND going the extra mile of comping the initial Check Engine Light session. They even tossed in my safety check for free. A total 180° perception change, and I'm thankful.

Had trouble with my AC on my MB and mechanics could not fix problem, but Rod was helpful enuf to send it out to another shop to have them fix it. Came back totally fixed because I need AC for my medical condition. Thank you for your excellent service.

I take my beetle to Wrench Werks and am extremely satisfied. This is my second vw that I have taken there. Everyone there is polite and professional. They have always performed the service I need correctly and on time. They even follow up with a phone call to see whether I was satisfied. Only a company that is confident in their service will do this. Aaron is always on top of the work being performed. I am happy that I have a quality independent shop to take my vws to.

I've never taken my car to Wrench Werks, so this is just a review for the Parts Specialist, Jake. He is goddamn awesome. When I moved to Hawaii I bought a used VW Cabrio from a dealership. When I purchased it, I wanted the car itself and settled for the fancy rims. I figured I would change them to regular wheels at some point. The rims look cool, whatever, but they are just not right for my little car and a pain in my ass, almost literally because I can feel every bump and pothole. Well, due to the massive rain fall the past couple of days and the fact that I literally have just a few inches between the road and my rims, I got a flat tire. Another auto shop had suggest that I just purchase VW stock wheels to replace my current rims, which was what brought me to call Wrench Werks. I originally spoke with Jake over the phone about purchasing the stock tires, which were quoted at $2000, but he gave me other options on what I should do in my situation since the price was so high. He was nothing short of being super fucking awesome and helpful in educating me on those damn tire size numbers, and giving me suggestions on what tire size I need for my car and the best place to find them. I've been so stressed since I got the flat and the ordeal I went through to get my car towed (it was like a cliche...pouring rain at night, phone about to die, a flat tire, a tow truck 2.5 hour later, and a tow truck driver that tells you how nice it is that you are single while you're sitting next to him hoping he's not going to wear your skin the next day). Speaking with Jake completely eased me, I actually wanted to stay on the phone with him and learn more about cars. Jake, I think I love you.

Took my POS there and they fixed what I asked, finished relatively fast, with as many cars as i saw there. Their labor is expensive but its about like everyone else's shop here so taking it somewhere else for cheaper labor to save you 50 bucks probably isn't worth it honestly, you do get what you pay for. They did a good job, no complaints. I didn't look to see about the license plate thing. I should!

I guess when you really think about it, unless you're getting modifications or something, you don't really ever want to deal with a mechanic. Typically, seeing them means you have to spend a lot of money that you weren't planning to spend. I bought a used VW when I got to the island and immediately had some significant problems with it. I got a quote for repairs from VW and the quote was about $1,000.00. I brought my car to Wrench Werks after having found them on Yelp. I believe my repair ended up being about $950 at Wrench Werks, but they were friendly and professional. I've dealt with VW service on a few other VWs I've had and trust me, their service is legendary for being terrible. To Make a long story short about a week after I got my car back from being repaired something else went wrong. I brought the car in and they spent probably 2 days diagnosing the problem. They were gracious enough to not charge me for this, even though they probably could have run up a $2k service bill on me. They did the full diagnosis as a courtesy. It's a good way to win customer loyalty. I'm definitely getting rid of my piece of crap car, but if I get another VW I'll bring it to these guys for service.