Honolulu Volkswagen & Audi Repair

Working Hours
Mon - Fri: 8:00 AM - 5:30 PM
5

Was looking into purchasing a used VW van. I had heard about Wrenchwerks PrePurchase Inspection so I brought the vehicle in at 8am. Met with Brian who was very friendly and provided great service. Wrenchwerks found many issues that seller had not described. Over 3k in maintenance and parts needed. Picked up the car at 1pm. Overall, the inspection cost was well worth the price and enabled me to negotiate a better price.

5

My 2003 Jetta 1.8t needed an oil change. Friend on mines did a self service on it and did not function the same. Engine light came on and car was over revving. Did a search for Volkswagen service shops in town. Came across Wrench Werks. I was in a financial situation and the team over at the shop were very helpful in providing me an affordable service. I got the first time customer discount too. Brian made me feel welcomed with coffee and friendly service. It has been a simple experience to get my car fixed. I highly recommend this shop to anyone to get your VW worked on. Super stoked that I can now drive my car. Thank you Wrench Werks!

5

Love Wrench Werks! Friendly and fair. They do the job well and are professional. They are inviting and I'm so glad to have found this business for my car. Thank You Wrench Werks Team!

5

not Just for Volkswagen and Audi I have a Ford Focus Quick friendly reasonable , I will be coming back and referring people

5

I really liked this place, they did a great job and their staff was very courteous and professional. I can go as far as saying this was the best experience I had taking my car to the shop. I was happy that they even washed it and did a follow up call a couple of weeks later to see how the car was doing. I also had my oil changed there a while back and they topped off the other liquids as well. A bit pricy but nothing outrageous, for the repairs they did stick with the quote they gave me. It was easy to make an appointment. They are located by ward center, around sports authority so it was very convenient for me, I didn't have to go all the way to kalihi. It looked like the other customers were a mix of car enthusiast and folks like me that aren't so auto savy.

5

Starting this by saying the customer service here is EXCELLENT. Popped into Wrench Werks last week in hopes that they could fix my airbag sensor on my Mazda, so I could get a safety check, so I could renew my registration for November. Yep, always how it is for cars. They told me they didn't specialize in Mazda but I could bring my car in and they could see if their diagnostics would work on the airbag, to make sure it was just the sensor acting up and not something bigger. I agreed since they could take me in right away and time was of the essence. They are located near Fresh Cafe (the next street over actually) and it was pretty easy to find. Lots of tint and car repair places, so just keep an eye out for their sign and address. When I got there, I was greeted very warmly by two of their employees (whose names I can't remember, I do apologize!) and taken in. They got my information down and said they would be in contact. Unfortunately, when they called they said their diagnostics didn't work so I would have to take my car into a Mazda dealer, but they weren't going to charge me for my visit. When I picked up the car, they informed me that they did a complimentary walk around. They said my car should be fine for the safety check once I fixed my airbag, and to just make sure I changed out my windshield wipers because they were getting a little worn. Also told me to check my brakes in about six months to be safe. I was happily surprised at the extra service and expressed my gratitude, asking if they were sure I didn't need to pay anything, which they said I didn't. Upon leaving, they told me I could come back for my basic car repairs and tuneups and apologized that they couldn't do anything about the airbag. One last note! As I was writing this review, they just called to check up on me and make sure I was able to get my car into a dealership (my car was dropped off today) and take care of the airbag. Again, EXCELLENT customer service! I am definitely sold on Wrench Werks! Thank you so much for your hospitality!

4

Went in 1st time since car was serviced here by prior owner since 2008. Got oil change ok. Staff seems straightforward. Not a far walk from Ward Warehouses so I didn't need cab. They said they have a form when it comes to license plate frame being changed out or not...so I was happy.

4

This was by far the worst place I have ever been to. I was quoted one rate I get my car fixed then they try charging me another price. When I tried telling them that wasn't what they quoted me the manager started talking down to me like I was an idiot. I found out they tried adding in additional fees that were not in the quote. Then he asked me what I wanted him to do I said take off these charges I never agreed to. Then he says "show me where I made the mistake". Eventually he took off 40 of the 100 above the quote. Then tried to claim they were losing money on the deal. All in all it cost me 1000 to fix 5 lights and a broken air bag sensor. I would never go to this place. So since I posted this I was contacted by Ron and asked what happened. After I explained the situation he told me this is not the way wrench works does business and apologized for the incident then refunded my money so that I was charged what I was quoted. Ron treated me with aloha and I really appreciated it. I still wish this initial disagreement never happened but they did a great job handling it afterwards.

5

Outstanding reliable service.

5

I have been getting work done on my car with Wrench Werks and great things to say about them. Aaron always makes sure that I am informed about what repairs are being done and the mechanics, especially Dana. They go the extra mile to make sure that I am happy and take care of the little things that matter. Their costs are fair especially when you take a look at what the dealership (hardly a dealer, more of a stealer) is charging. Especially now with my experience with the other place, they have my full trust and I look forward to continuing to do business with them in the future.

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